DC Metrobus G8 Kept Me Waiting in the Cold Too Long!

Twenty-five minutes is too long to wait for a bus on a cold Monday morning! After waiting for about ten minutes in the freezing windy cold at 8:50 am on Rhode Island Avenue along came a bus!  However, it zoomed right past with the driver apparently unable to tell the standing passengers to "move back" so he could say he had no room for the six of us waiting.  So he didn't stop. You'd think another bus would come along within a few minutes? Nope. It was another fifteen minutes later before a bus arrived for us poor freezing passengers. And the driver had draped a jacket over the Coin/Smart Trip fare machine as apparently that wasn't working well either. Or were we given a free fare as we'd waited so long for the bus?  How can DC Metrobus keep on not running enough buses to pick up passengers on time IN THE MORNING?  It wasn't raining. It wasn't snowing. The traffic wasn't even heavy. It's not like this isn't a busy route as there's usually at least half a dozen passengers at this G8 stop every day and the bus fills up. And why the no-fare or broken fare machine?  On reflection, at least once a week I get on a bus and the fare machine is broken or not working or the driver just waves us past. How can WMATA make any money this way?  Just what is going on?